Design Artifacts

There are numerous artifacts that are developed throughout the user experience design process: Use Cases, Workflow diagrams, Site Maps, Wireframes, Prototypes of varying fidelity, and more.

Heuristic and Expert Reviews

A heuristic — or expert — review is a thorough analysis of an existing web site or product that results in a prioritized list of design or usability issues with accompanying recommendations for remediation.

View a short sample Heuristic Review. (565K)

User Testing Reports

Once user testing is completed, a thourough record of the testing activity and the outcomes is created. This report is often the basis for discussions around future feature development and proposed remediation of design issues discovered in the current test candidate.

White Papers & Other Documentation

Often times, internet technologies can be confusing. Buzz words come and go, and often these become the topic of discussion, even when the parties involved don't have a real grasp on the concept. White Papers are a great medium with which to summarize and educate individuals on certain topics at an executive level.

Read a White Paper about White Listing and Safe Listing Emails. (140K)

UX Tips

I've begin publishing quick tips through Twitter. The full list of tips — so far — are available here. To stay abreast of my tips as they are published, follow me on twitter.